At ph11, your personal data is handled with the same seriousness we bring to every game. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe — in plain language, no fine print tricks.
ph11 fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules. Your rights as a data subject are protected.
All personal and financial data transmitted to and from ph11 is protected using industry-standard TLS encryption. Your information is never sent in plain text.
As a ph11 player, you have the right to access, correct, and request deletion of your personal data at any time, in line with Philippine data privacy law.
ph11 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve the ph11 platform.
YOUR PRIVACY MATTERS TO ph11. This Privacy Policy describes how ph11 collects, uses, stores, and protects your personal information when you use the ph11 online gaming platform at ph11.asia. By registering for or using ph11, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the ph11 platform immediately.
1.1 ph11 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good gaming experience, and that trust starts with being transparent about how we handle your information.
1.2 This Privacy Policy applies to all personal data collected by ph11 through the ph11.asia website, mobile-optimised platform, customer support channels, and any other services operated by ph11. It should be read together with the ph11 Terms and Conditions and Responsible Gaming Policy.
1.3 ph11 operates under the PAGCOR regulatory framework and is subject to Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
1.4 We review and update this Privacy Policy periodically to reflect changes in our practices, technology, and applicable law. The effective date at the top of this page indicates when the current version took effect.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, ph11 acts as the Personal Information Controller (PIC) in respect of the personal data you provide when registering for and using the ph11 platform.
2.2 As Personal Information Controller, ph11 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act and all applicable regulations.
2.3 ph11 has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection matters and ensuring compliance with the Data Privacy Act. You may contact the ph11 DPO at the contact details provided in Section 14 of this Policy.
3.1 ph11 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, regulatory notices |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Game operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Platform security, fraud detection, service improvement |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Verification Documents | Copies of government-issued ID, proof of address, selfie verification | KYC compliance, PAGCOR regulatory requirements, AML obligations |
3.2 ph11 does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless specifically required by law or regulation.
4.1 ph11 collects personal data through the following means:
5.1 ph11 uses your personal data for the following purposes:
5.2 ph11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 Under the Philippine Data Privacy Act, ph11 processes your personal data on the following legal bases:
7.1 ph11 does not sell, rent, or trade your personal data to third-party marketers under any circumstances.
7.2 ph11 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
7.3 Where ph11 engages third-party service providers to process personal data on its behalf, ph11 ensures that such providers are bound by appropriate data processing agreements and are required to process data only in accordance with ph11's instructions and applicable law.
Cross-Border Transfers: Where personal data is transferred outside the Philippines (for example, to international game software providers), ph11 ensures that such transfers comply with the Data Privacy Act and that adequate safeguards are in place to protect your data.
8.1 ph11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.
8.2 The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | PAGCOR regulatory requirement, AMLC obligations |
| Financial & Transaction Data | 5 years after transaction date | AMLC reporting obligations, tax compliance |
| Gaming History | 3 years after account closure | Dispute resolution, regulatory audit |
| KYC Documents | 5 years after account closure | PAGCOR KYC requirements, AMLC obligations |
| Support Communications | 2 years after resolution | Quality assurance, dispute resolution |
| Technical / Log Data | 12 months | Security monitoring, fraud detection |
8.3 After the applicable retention period expires, ph11 will securely delete or anonymise your personal data in accordance with the Data Privacy Act and NPC guidelines.
9.1 ph11 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph11 will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act and NPC Circular No. 16-03.
9.3 While ph11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ph11 login credentials confidential and for notifying ph11 immediately if you suspect unauthorised access to your account.
10.1 ph11 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help ph11 recognise you, remember your preferences, and analyse platform usage.
10.2 ph11 uses the following types of cookies:
10.3 You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph11 platform. ph11 does not use cookies to serve third-party advertising.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ph11:
Request a copy of the personal data ph11 holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held by ph11.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data where ph11 relies on legitimate interests as the legal basis, including for direct marketing purposes.
Request that ph11 suspend processing of your personal data pending resolution of a dispute about its accuracy or the lawfulness of processing.
Receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Claim compensation for damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data under the Data Privacy Act.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph11 has violated your data privacy rights.
11.2 To exercise any of the above rights, please contact the ph11 Data Protection Officer using the contact details in Section 14. ph11 will respond to all data subject requests within the timeframes required by the Data Privacy Act and NPC regulations.
11.3 ph11 may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to unauthorised persons.
12.1 The ph11 platform is strictly for persons aged 21 years and above. ph11 does not knowingly collect personal data from persons under 21 years of age.
12.2 If ph11 discovers that personal data has been collected from a person under 21 years of age, ph11 will immediately close the relevant account, return any deposited funds to the source of payment, and securely delete the personal data of the underage individual.
12.3 If you believe that a person under 21 years of age has registered on ph11, please contact ph11 support immediately at the contact details provided in Section 14.
21+ ONLY. ph11 enforces strict age verification at registration and may request documentary proof of age at any time. Protecting minors from gambling is a core commitment of ph11 and a requirement of our PAGCOR operating framework.
13.1 ph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements.
13.2 Where changes are material, ph11 will notify registered players by email or by posting a prominent notice on the ph11 platform prior to the changes taking effect. The updated effective date will always be displayed at the top of this page.
13.3 Your continued use of the ph11 platform after any amendment to this Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you must cease using the ph11 platform and may close your account in accordance with the ph11 Terms and Conditions.
14.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph11, please contact the ph11 Data Protection Officer:
14.2 If you are not satisfied with ph11's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.
14.3 For responsible gaming concerns, self-exclusion requests, or player protection matters, please visit the ph11 Responsible Gaming page.
All ph11 player data is stored on encrypted servers with strict access controls. Financial data and KYC documents receive the highest level of protection.
ph11 players can request access to, correction of, or deletion of their personal data at any time. Your rights under the Philippine Data Privacy Act are fully respected.
ph11 is registered with the National Privacy Commission of the Philippines and maintains a designated Data Protection Officer to oversee all privacy compliance matters.
Your data is protected. Your rights are respected. Join thousands of Filipino players from Manila to Davao who trust ph11 for a safe, fair, and exciting gaming experience. 21+ only.
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